Terms and Conditions

Definitions;
Woocommerce “Tikhetaf”; located in Purmerend under Chamber of Commerce number 65160223.
Customer: the person with whom Woocommerce “Tikhetaf” has entered into an agreement.
Parties: Woocommerce “Tikhetaf” and customer together.
Consumer: a customer who is also an individual and who acts as a private person.

Article 1 – Applicability of general terms and conditions

These conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of Woocommerce “Tikhetaf”.

Parties can only deviate from these conditions if they have expressly agreed to this in writing.

The parties expressly exclude the applicability of additional and/or deviating general terms and conditions of the customer or third parties.

Article 2 – Prices

All prices used by Woocommerce “Tikhetaf” are in euros, exclusive of VAT and exclusive of any other costs such as administration costs, levies and travel, shipping or transport costs, unless expressly stated otherwise or agreed otherwise.

Woocommerce “Tikhetaf” can change all prices that Woocommerce “Tikhetaf” uses for its products, on its website or otherwise announced, at any time.

Increases in the cost prices of products or parts thereof, which Woocommerce “Tikhetaf” could not have foreseen at the time of making the offer or concluding the agreement, may give rise to price increases.

The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of a legal regulation.

Article 3 – Samples and models

If the customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless the parties have expressly agreed that the products to be delivered correspond to the sample or model.

Article 4 – Payments and payment term

Woocommerce “Tikhetaf” may require a down payment of up to 50% of the agreed amount when entering into the agreement.

The customer must make subsequent payments within 0 days after delivery.

Payment terms are considered strict payment terms. This means that if the customer has not paid the agreed amount no later than the last day of the payment term, he is legally in default and in default, without Woocommerce “Tikhetaf” having to send the customer a reminder or notice of default.

Woocommerce “Tikhetaf” reserves the right to make delivery dependent on immediate payment or to require security for the total amount of the services or products.

Article 5 – Consequences of failure to pay on time

If the customer does not pay within the agreed period, Woocommerce “Tikhetaf” is entitled to charge the statutory interest of 8% per month for commercial transactions from the day the customer is in default, whereby part of a month is counted as a whole month.

If the customer is in default, he also owes extrajudicial collection costs and any compensation to Woocommerce “Tikhetaf”.

The collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.

If the customer does not pay on time, Woocommerce “Tikhetaf” may suspend its obligations until the customer has met his payment obligation.

In the event of liquidation, bankruptcy, attachment or suspension of payment on the part of the customer, the claims of Woocommerce “Tikhetaf” on the customer are immediately due and payable.

If the customer refuses to cooperate in the execution of the agreement by Woocommerce “Tikhetaf”, he is still obliged to pay the agreed price to Woocommerce “Tikhetaf”.

Article 6 – Right of complaint

As soon as the customer is in default, Woocommerce “Tikhetaf” is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.

Woocommerce “Tikhetaf” invokes the right of recovery by means of a written or electronic communication.

As soon as the customer has been informed of the invoked right of recovery, the customer must immediately return the products to which this right applies to Woocommerce “Tikhetaf”, unless the parties make other agreements about this.

The costs for retrieving or returning the products will be borne by the customer.

Article 7 – Suspension right

Unless the customer is a consumer, the customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Article 8 – Right of retention

Woocommerce “Tikhetaf” can invoke its right of retention and in that case retain the customer’s products until the customer has paid all outstanding invoices with regard to Woocommerce “Tikhetaf”, unless the customer has provided sufficient security for those costs.

The right of retention also applies on the basis of previous agreements from which the customer still owes payments to Woocommerce “Tikhetaf”.

Woocommerce “Tikhetaf” is never liable for any damage that the customer may suffer as a result of using his right of retention.

Article 9 – Settlement

Unless the customer is a consumer, the customer waives his right to offset a debt to Woocommerce “Tikhetaf” against a claim against Woocommerce “Tikhetaf”.

Article 10 – Retention of title

Woocommerce “Tikhetaf” remains the owner of all delivered products until the customer has fully fulfilled all his payment obligations towards Woocommerce “Tikhetaf” on the basis of any agreement concluded with Woocommerce “Tikhetaf”, including claims regarding failure to comply.

Until then, Woocommerce “Tikhetaf” can invoke its retention of title and take back the goods.

Before ownership has been transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.

If Woocommerce “Tikhetaf” invokes its retention of title, the agreement will be deemed to have been dissolved and Woocommerce “Tikhetaf” has the right to claim damages, lost profits and interest.

Article 11 – Delivery

Delivery takes place while supplies last.

Delivery takes place at Woocommerce “Tikhetaf”, unless the parties have agreed otherwise.

Delivery of products ordered online will take place at the address specified by the customer.

If the agreed amounts are not paid or are not paid on time, Woocommerce “Tikhetaf” has the right to suspend its obligations until the agreed part has been paid.

In the event of late payment, there is a creditor’s default, with the result that the customer cannot object to Woocommerce “Tikhetaf” for late delivery.

Article 12 – Delivery time

The delivery times stated by Woocommerce “Tikhetaf” are indicative and do not entitle the customer to termination or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.

The delivery time starts when the customer has fully completed the (electronic) ordering process and has received an (electronic) confirmation from Woocommerce “Tikhetaf”.

Exceeding the specified delivery time does not entitle the customer to compensation or the right to terminate the agreement, unless Woocommerce “Tikhetaf” cannot deliver within 14 days after being notified in writing or the parties have agreed otherwise.

Article 13 – Actual delivery

The customer must ensure that the actual delivery of the products he has ordered can take place on time.

Article 14 – Transport costs

Transport costs are borne by the customer, unless the parties have agreed otherwise.

Article 15 – Packaging and shipping

If the packaging of a delivered product is opened or damaged, the customer must have the forwarder or delivery person make a note of this before receiving the product, failing which Woocommerce “Tikhetaf” cannot be held liable for any damage.

If the customer arranges the transport of a product himself, he must report any visible damage to products or packaging to Woocommerce “Tikhetaf” prior to transport, failing which Woocommerce “Tikhetaf” cannot be held liable for any damage.

Article 16 – Custody

If the customer only accepts ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer.

Any additional costs resulting from premature or late purchase of products will be entirely borne by the customer.

Article 17 – Warranty

The warranty regarding products only applies to defects caused by defective manufacturing, construction or materials.

The warranty does not apply in the case of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, as well as when the cause of the defect cannot be clearly determined.

The risk of loss, damage or theft of the products that are the subject of an agreement between the parties is transferred to the customer at the time when they are legally and/or actually delivered, or at least come into the control of the customer or of a third party who receives the product on behalf of the customer.

Article 18 – Indemnity

The customer indemnifies Woocommerce “Tikhetaf” against all claims from third parties related to the products and/or services supplied by Woocommerce “Tikhetaf”.

Article 19 – Complaints

The customer must examine a product or service provided by Woocommerce “Tikhetaf” as soon as possible for any shortcomings.

If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform Woocommerce “Tikhetaf” of this as soon as possible, but in any case within 1 month after discovering the shortcomings.

Consumers must inform Woocommerce “Tikhetaf” within 2 months of discovering the shortcomings.

The customer provides as detailed a description as possible of the shortcoming, so that Woocommerce “Tikhetaf” is able to respond adequately.

The customer must demonstrate that the complaint relates to an agreement between the parties.

If a complaint relates to ongoing work, this cannot in any case mean that Woocommerce “Tikhetaf” can be obliged to perform work other than that agreed.

Article 20 – Notice of default

The customer must notify Woocommerce “Tikhetaf” of any notice of default in writing.

It is the customer’s responsibility that a notice of default actually reaches Woocommerce “Tikhetaf” (in a timely manner).

Article 21 – Customer’s joint and several liability

If Woocommerce “Tikhetaf” enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts they owe to Woocommerce “Tikhetaf” under that agreement.

Article 22 – Liability Woocommerce “Tikhetaf”

Woocommerce “Tikhetaf” is only liable for any damage suffered by the customer if and insofar as that damage is caused by intent or deliberate recklessness.

If Woocommerce “Tikhetaf” is liable for any damage, it is only liable for direct damage arising from or related to the execution of an agreement.

Woocommerce “Tikhetaf” is never liable for indirect damage, such as consequential damage, lost profits, missed savings or damage to third parties.

If Woocommerce “Tikhetaf” is liable, this liability is limited to the amount paid out by a closed (professional) liability insurance policy and, in the absence of (full) payment by an insurance company of the damage amount, liability is limited to the (part of the) invoice amount to which the liability relates.

All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Article 23 – Expiration period

Any right of the customer to compensation from Woocommerce “Tikhetaf” expires in any case 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Civil Code.

Article 24 – Right to dissolution

The customer has the right to terminate the agreement if Woocommerce “Tikhetaf” culpably fails to fulfill its obligations, unless this failure, given its special nature or minor significance, does not justify termination.

If the fulfillment of the obligations by Woocommerce “Tikhetaf” is not permanently or temporarily impossible, dissolution can only take place after Woocommerce “Tikhetaf” is in default.

Woocommerce “Tikhetaf” has the right to terminate the agreement with the customer if the customer does not fully or timely fulfill his obligations under the agreement, or if Woocommerce “Tikhetaf” has become aware of circumstances that give him good reason to fear that the customer will not be able to properly fulfill his obligations.

Article 25 – Force majeure

In addition to the provisions of Article 6:75 of the Dutch Civil Code, a shortcoming of Woocommerce “Tikhetaf” in the fulfillment of any obligation towards the customer cannot be attributed to Woocommerce “Tikhetaf” in a situation independent of the will of Woocommerce “Tikhetaf”, as a result of which the fulfillment of its obligations towards the customer is prevented in whole or in part or as a result of which the fulfillment of its obligations cannot reasonably be expected of Woocommerce “Tikhetaf” required.

The force majeure situation referred to in paragraph 1 also includes – but is not limited to: state of emergency (such as civil war, uprising, riots, natural disasters, etc.); non-performance and force majeure of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom disruptions; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.

If a force majeure situation occurs as a result of which Woocommerce “Tikhetaf” cannot fulfill 1 or more obligations to the customer, those obligations will be suspended until Woocommerce “Tikhetaf” can meet them again.

From the moment that a force majeure situation has lasted for at least 30 calendar days, both parties may terminate the agreement in whole or in part in writing.

Woocommerce “Tikhetaf” does not owe any (damage) compensation in a force majeure situation, even if it enjoys any advantage as a result of the force majeure situation.

Article 26 – Changes to the agreement

If, after concluding the agreement for its implementation, it appears necessary to change or supplement its contents, the parties will adjust the agreement accordingly in a timely manner and in mutual consultation.

The previous paragraph does not apply to products purchased in a physical store.

Article 27 – Changes to general terms and conditions

Woocommerce “Tikhetaf” is entitled to change or supplement these general terms and conditions.

Changes of minor importance can be made at any time.

Woocommerce “Tikhetaf” will discuss major substantive changes with the customer in advance as much as possible.

Consumers are entitled to cancel the agreement in the event of a material change to the general terms and conditions.

Article 28 – Transfer of rights

Customer rights from an agreement between the parties cannot be transferred to third parties without the prior written consent of Woocommerce “Tikhetaf”.

This provision applies as a clause with property law effect as referred to in Article 3:83, second paragraph, of the Dutch Civil Code.

Article 29 – Consequences of nullity or voidability

If one or more provisions of these general terms and conditions prove to be void or voidable, this will not affect the other provisions of these terms and conditions.

A provision that is void or voidable will in that case be replaced by a provision that comes closest to what Woocommerce “Tikhetaf” had in mind when drawing up the conditions on that point.

Article 30 – Applicable law and competent court

Every agreement between the parties is exclusively governed by Dutch law.

The Dutch court in the district where Woocommerce “Tikhetaf” is established / has its practice / office has exclusive jurisdiction to hear any disputes between parties, unless the law prescribes otherwise.

Article 31 – All illegal products and services

The services of Woocommerce “Tikhetaf” may not be used for illegal activities or for the companies or product types listed below. We may terminate your license without giving you a refund and notifying you of this. The types of businesses listed here are representative of prohibited categories, but this is not an exhaustive list.

All illegal products and services
Illegal drugs, substances designed to mimic illegal drugs (including kava)
Equipment and articles intended to be used for the manufacture or use of drugs
Fake credentials or ID services
Telecommunications manipulation equipment, including jamming equipment
Companies that engage in, encourage, advocate or promote unlawful violence or bodily harm to persons or property
Companies that engage in, encourage, advocate or promote unlawful violence against any group based on race, religion, disability, sex, gender, sexual orientation, national origin or any other immutable characteristic.
Any other products or services that violate the law in the regions where your business is located or targeted
Products and services that infringe intellectual property rights
Selling or distributing music, movies, software, or other licensed materials without proper authorization
Counterfeit goods
Illegally imported or exported products
Unauthorized sale of branded or designer products or services

Any other products or services that directly infringe the trademark, patent, copyright, trade secret, proprietary or privacy rights of third parties, or that facilitate such abuse.

Also read ourLicense Terms

Prepared on June 7, 2026.